Help & support

Contact us

Email arazaq@razaq.ai. We usually reply within one working day.

The Confirmed iPhone app

Signing in. Use the email and password you use for the Confirmed web admin. There is no separate app account. If you have forgotten your password, use "Forgot password?" on the web sign-in page.

Not getting alerts? In the app, open Settings and check that "Tell me when a customer needs me" is on and that this phone is listed under "Phones that get alerts". Then check the iPhone's own Settings > Notifications > Confirmed. An alert shows the customer's name, and a tap opens the conversation. To keep names off your Lock Screen, turn on "Times only" in the app's Settings.

Replying to a website chat. The customer sees your reply only if they come back to the chat in the same browser tab within 24 hours. The website can't notify them. If it matters, ask for a phone number.

Deleting your account. In the app, open Settings and choose "Delete account…". We cancel the subscription when you ask, delete the account and its data within 7 working days, and email you when it is done. Booking and payment records the law requires us to keep are the only exception (see the privacy policy, section 6).

Company

RAZAQ LTD, registered in England and Wales, company number 17057410
ICO registration: ZC103225