THE AI FRONT DESK THAT NEVER CLOSES

Every message answered.
Every booking confirmed.

Confirmed answers Instagram, WhatsApp and your website — and, with the phone line, your calls and texts — in your salon's name, day and night. It books against your real diary, not a guess: takes the deposit, holds the slot, and confirms while you're still with a client.

  • Books against your live diary
  • Takes deposits through Stripe
  • Hands to you in one click

Staffing a front desk, your socials and your phone line runs £2,500+ a month — so most salons never do, and the messages simply go unanswered. Confirmed answers them from £249.

Start free trial →

Example brands One widget, every brand — click to try it live

— One brain · three channels

Wherever your customer messages,
Confirmed's already there.

Web widget, WhatsApp Business, and Instagram DMs — all answered by the same engine, in the same voice, against the same calendar. The Anna who DMs you on Instagram is the same Anna who follows up on WhatsApp. And every confirmation and reminder goes out by text — from a shared Confirmed number as standard, or from your salon's own Confirmed number once you add the phone line.

Confirmed
Instagram
Cross-channel customer identity·One audit trail·One person, even across phone numbers·Confirmed by text
— More than a chat bubble

Your whole booking flow,
inside one widget.

Customers don't have to leave the chat to see your team, browse your menu, or choose a time. Every screen is a real screen — driven by the same data your admin edits. Shown here across a few example salons; every one is yours-branded.

Services
Example
Example Salon · Services

What can we book for you?

  • Cut & finish45m
    £52
  • Balayage2h 30m
    £180
  • Root touch-up1h 15m
    £75
  • Gloss treatment30m
    £40
  • Keratin smoothing2h
    £220
Team
Example
Example Salon · Team

Choose your specialist

  • P
    PriyaSenior colouristBalayage and colour correction
  • M
    MarcusStylistPrecision cuts and restyles
  • N
    NinaBrows + lashLifts, tints and shaping
  • J
    JulesJunior stylistBlow-dries and quick trims
Location
Example
Example Salon · Location

Find us

Physical Address1 Example Mews, London W1Get Directions ›
Contact Us020 7946 0000Call
Operating Hours
Mon – Fri
9am – 7pm
Saturday
9am – 5pm
Sunday
Closed
Booking
Example
Balayage with Priya

Saturday 30 May

Mon25
Tue26
Wed27
Thu28
Fri29
Sat30
Sun31
09:0011:3014:0016:30
Balayage£180
Sat 30 May · 11:30 – 14:00 · with Priya
Deposit£40 · Stripe
Pay £40 deposit
— And a website, if you haven't got one

No website?
You already have one.

Every salon gets a real site at its own address — and it fills itself in from the hours, prices and team you already entered. Change your prices once and the website changes with them. The assistant is already on it, answering.

your-salon.exampleExample
Example Salon

London · Hair & colour

Quiet luxury, honestly priced.

Book now

Services

  • Cut & finish45m£52
  • Balayage2h 30m£180
  • Root touch-up1h 15m£75

Opening hours

Tue–Fri 9:30am – 6pm
Sat 8:30am – 5pm

Find us

1 Example Mews
London W1

Example SalonExample

London · Hair & colour

Quiet luxury, honestly priced.

Book now

Services

  • Cut & finish45m£52
  • Balayage2h 30m£180

Opening hours

Tue–Fri 9:30am – 6pm
Sat 8:30am – 5pm

  • Nothing to write. Your hours, prices, team and address come straight from your admin — the site is live as soon as they are.
  • Your own address. A subdomain to start, or point your own domain at it whenever you want.
  • The assistant is on it. Every visitor can book without leaving the page, day or night.

— An operator dashboard, not a chatbot console

You stay in the chair.
You stay in control.

Every conversation, every booking, every penny — visible. Take over any thread with one click, and Confirmed goes quiet on that thread until you hand it back. What you see here is the same dashboard your team uses every day.

Confirmed steps back the second you want it. Your customers always reach a human.

Start free trial →

Inbox

Example
  • AW
    Anna Whitcombe○ In progress
    Booking a balayage…
  • PS
    Priya Sharma✓ Converted
    Deposit paid for Friday
  • MC
    Michael Chen○ In progress
    Thanks, I will…
  • SD
    Sarah Davis✓ Converted
    Rescheduled to…
  • TH
    Tom H.○ In progress
    When is the next…
  • EW
    Emily Wong✓ Converted
    Appointment confirmed…
  • GO
    Grace OkaforNeeds reply
    Can I bring my daughter…
  • LM
    Leo Marsh✓ Converted
    Booked: cut, Saturday 10am
  • HR
    Hannah Reyes○ In progress
    How much is a gloss?

Anna Whitcombe

SMSReturning customerBalayage
○ In progress
AW
Anna

Hi, I need to book my colour this week.

Confirmed

Of course. Are you after the same balayage with Priya, or something different this time?

AW
Anna

Same as last time please. Thursday afternoon if possible.

Confirmed

Priya has Thursday at 2:00 PM. It's £180 with a £40 deposit to secure the slot. Shall I hold that for you?

AW
Anna

Yes, that is perfect.

Confirmed

Great. I have sent the secure deposit checkout. Your appointment confirms as soon as payment goes through.

Deposit link sent · £40 · holds Thursday 2:00 PM

And the receipt, whenever you look: what Confirmed booked, what it was worth, and what is still on its way.

OverviewLast 7 days · Example SalonExample
Money in the door
£1,860
Bookings made
17
Chats that became bookings
41%
On its way
£640

Example figures. Your dashboard counts your own bookings.

— Not just for the owner

Your team gets their day,
before they walk in.

The diary splits by stylist — one column each, colour-coded — so you can see who's on what at a glance, with the customer's notes attached to every booking.

  • A column per stylistThe day view gives every team member their own lane, or filter down to one.
  • Customer notes carry overAllergies, preferences, last visit — visible the moment a booking lands.
  • Each stylist's own hoursTheir treatments, working hours and time off decide what the assistant offers.
— And it answers the phone, too

Some customers still ring.
Confirmed picks up.

Fewer of them every year — UK landline call minutes fell 23% in 2024 alone as the conversation moved to messaging. The ones who do ring want an answer now. Only 6% of UK adults would leave a voicemail, and 37% would contact a competitor rather than wait more than sixty seconds. So Confirmed answers in your salon's name, checks the real diary, and books the appointment on the call.

Ofcom, Communications Market Report 2025 · YouGov, 2,046 UK adults, June 2026

  1. Forward your number

    Keep your existing salon number. One dial code forwards missed, busy, or after-hours calls — or every call — to your Confirmed line.

  2. Confirmed answers as your salon

    “Hi, welcome to Example Salon.” It checks your real diary, knows your team and prices, and books the appointment on the call.

  3. Confirmed by text — from your Confirmed line

    The caller gets a text confirmation from your Confirmed line — the number your calls forward to — the moment they hang up. Reply to it and Confirmed answers that too.

— Five stars on autopilot

Your reviews compound,
without you chasing.

Switch it on and Confirmed texts a personalised Google Review request about an hour after the appointment — from the same chat thread the customer already trusts. One tap, five stars, no chase emails, no QR cards on the desk.

Illustration — a fictional salon. The salon, its team and these reviews are invented.

‹Example Salon
Yesterday, 19:42

Hi Anna 🌿 hope your balayage with Priya turned out beautifully!

If you have 30 seconds, we'd love a quick Google review — it genuinely helps Priya and the team:

Today, 08:14
Just done! ⭐⭐⭐⭐⭐
Thank you, Anna! We've passed it on to Priya 💛
Example Salon★★★★★4.9· 387 reviews
A
Anna R.2 days ago
★★★★★

Priya did the best balayage I've ever had. Booking was so easy — chatted on Instagram, was confirmed in two minutes. Highly recommend.

T
Tom H.1 week ago
★★★★★

Marcus is brilliant. The booking system is the slickest I've used at any salon in London.

— How it works

Live in three steps.

01

Configure your services

Set your catalogue, hours, buffer times, and booking rules in the admin. Takes 10 minutes.

02

Connect your calendar

Link Google Calendar, iCal, or Outlook. The AI only offers slots that are actually free.

03

Go live

One line of code on your site — or use the booking page Confirmed builds you. Customers can book immediately.

— Plans

Pricing

One price for every channel. Add the phone line when you want it.

Recommended

Front Desk

£249 /month

  • WhatsApp, Instagram and your website
  • Books, reschedules and takes deposits
  • One shared inbox — take over any chat
  • Reminders and confirmations by text
  • Every booking it makes, on your dashboard
  • 500 conversations included
Start free trial

Front Desk Pro

£349 /month

  • Everything in Front Desk
  • An AI phone line and two-way texts on your own Confirmed number
  • 500 call minutes included, then 20p/min
  • The AI Consultant — advice from your own numbers
  • Full insights: revenue, staff, channels, conversion
Start free trial

Multi-site

Talk to us

  • Everything, across every location
  • Compare sites side by side
  • API access
  • Priority support
Talk to us

Staffing this properly is a £28,000-a-year receptionist, a £300+ a month social media retainer, an answering service for the calls you miss — and someone to keep the website current. Most salons never hire any of it; the work simply doesn't get done. Confirmed does the lot, day and night, from £249 a month.

Billed monthly. No setup fee, no contract.

30 days free. Long enough to see what it books you.

A week is not long enough to judge a front desk. Take a full month — every booking Confirmed makes shows on your dashboard as it happens, with what it was worth. Add a card to start; cancel any time before day 30 and you won't be charged.

— Security

Security & reliability

  • Prices come from your catalogue — the assistant can quote them, never invent or discount them.
  • Bookings validated server-side before confirmation.
  • Full logs and audit trail for every conversation and booking.
  • Rate limiting and safeguards against abuse.
— FAQ

Frequently asked

It can't invent the things that would cost you. It never quotes a price that isn't in your catalogue, never offers a time your diary doesn't actually have free, and never negotiates a discount you haven't authorised — those aren't tone instructions, they're enforced before a reply goes out. What it can do is misread a question, like a new receptionist would. When that happens you take the thread over in one click and it goes quiet until you hand it back.
Both. Every conversation appears in your inbox as it happens, so you can read what it's saying to real customers without touching anything. Take over any thread whenever you like. And if you'd rather it never books at all to start with, you can run it as a lead-catcher — it answers and collects the enquiry, and you confirm.
You set the tone and it answers in your salon's name, not ours. The chat says it's an AI assistant, with a small "Powered by Confirmed" underneath. It only knows what you've told it: your services, prices, team, hours and policies. It won't improvise a personality, and it won't claim to be human if someone asks.
No, and we'd rather not sell it that way. Most salons don't have one — the messages pile up between clients and get answered late or not at all. That's the work Confirmed does: the Instagram DM at 9pm, the WhatsApp while you're mid-colour, the call you couldn't reach. If you do have someone on the desk, it takes the interruptions off them.
Cancel and nothing is charged. The trial is 30 days — long enough to see a full month of what it actually books you, on your dashboard — billed monthly after that, no contract and no setup fee. A card goes on at checkout so it carries on if you stay; cancel any time before day 30 and you pay nothing.
Yes. Confirmed imports your Fresha or Treatwell booked times as a one-way feed, so it never double-books you. Confirmed is the booking engine, and new bookings sync out to your Google or Outlook calendar. Neither offers a public booking API, so the import is busy-times only — that's their limit, not ours.
It keeps answering. That's most of the point — it books while you're shut, and every one of those bookings is on your dashboard, with when it was made. It only ever offers times you're actually open and free.
No. One line of code on your website, or use the booking page Confirmed builds for you from details you've already entered. Setup is about ten minutes, and we'll do it with you if you'd rather.

Stop answering booking messages.

Let Confirmed handle it — accurately, instantly, all day.

Start your free trial